your phone), then remove any metal objects from the same pocket. For example, if the audio source is in your pocket (e.g. You will also want to ensure that there is no interference. If you are more than a few feet away, then move closer. The first thing you will want to check is that you are close enough to the audio source. Let’s take you through, step-by-step, how you can stop your wireless Turtle Beach disconnecting: Dealing With Interference and Distance How Do I Stop My Wireless Turtle Beach Disconnecting From Device? However, this is only if you are within the terms of the warranty. In some cases, you may be able to make a warranty claim with Turtle Beach. If you have owned your headset for a few years (or you have damaged them in any other way!), then chances are that your headset is just broken. However, as with most electronics, they will break eventually. In fact, if there are a lot of things that could potentially interfere with the signal, then the range could be even shorter than this! Faulty Turtle Beach HeadsetĪs we said at the start, Turtle Beach headsets are incredibly well-built. If you are more than 9-feet away from where the audio is supposed to be coming from, then this is likely going to be the problem. In most cases, updating the software should help. However, some people have reported that their Bluetooth headsets are just not compatible with the device that they are using. However, it is always going to be worth checking if nothing else seems to be the problem. It tends to only happen when a brand new device hits the market. Now, admittedly, this is unlikely to be a problem that occurs all that often. If your Turtle Beach headset software and the software of your device are not up to date, then this may end up causing a few issues between the two. If there is something metal or solid between the Turtle Beach headset and the device that you are looking to stream audio from, then chances are that this is going to be causing the problem. However, it absolutely hates interference. Interferenceīluetooth can give pretty decent audio. Your device will turn off simply power it back on and connect to your device. Sometimes your device just needs a reset to solve this issue to do this, you will need to hold down both the Mode and Bluetooth buttons together for 10-20 seconds. Take a look at Turtle Beach’s manual for more information pairing.
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